FREQUENTLY ASKED QUESTIONS
Welcome to the PRIME STEP LLC FAQ page. Below are some frequently asked questions and their answers to help you!
- How do I place an order?
You can browse our products on our website, select the styles you need, and add them to your cart. After making your selections, follow the checkout process to complete payment.
- Can I modify or cancel my order?
Once your order is confirmed, we will process it as soon as possible. If you wish to modify or cancel your order, please contact us within 24 hours of placing it, and we will do our best to assist you.
- What are the shipping costs and time?
Shipping costs will be calculated at checkout based on your address and the shipping method you choose. Standard shipping time is 3-7 business days, but the exact time may vary depending on the region.
- What is the return policy?
All products are for one-time sale only, unless the product you receive is defective. Please contact us within 7 days of receiving the goods to handle defective issues. For details, please see our refund and return policy.
- How do I track my order?
Once your order has shipped, we will send you a tracking number via email. You can use this number to check the shipping status on the corresponding shipping company’s website.
- Is my payment information secure?
We take our customers’ privacy and security very seriously. All payment information is processed through a secure payment gateway and is strictly protected. Please see our privacy policy for more information.
- Can I change my shipping address?
If you need to change your shipping address, please contact us within 24 hours of placing your order. We will do our best to assist you in changing the address, but we cannot guarantee that the change will be made after the goods have been shipped.
- What should I do if I am not satisfied with the product?
If you are not satisfied with your purchase and believe the product is defective, please contact us promptly. We will provide a replacement or refund service depending on the circumstances. Please see our refund and return policy for details.
- How do I contact customer service?
If you have any other questions or need further assistance, please contact us through the following methods:
Email: susan@primestep.cc
We will reply to you as soon as possible.
